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Our smart neck massager is ready to work once you continuously long press the ON/OFF button for 3 seconds. For the best massage experience, we suggest keeping your neck wet with a hot towel before first use. It's normal to feel a little uncomfortable when using our neck massager for the first time, but you will gradually adapt to it.
The intelligent neck massager offers 6 modes and 15 intensity levels, allowing you to choose or adjust based on your comfort level. When using it for the first time, you may experience slight pain due to the large intensity adjustment, as you are not yet familiar with the intensity of each mode. This is normal, as different people have different skin sensitivities and will accept the intensity of the pattern differently. After a few uses, you can easily find the right strength of the pattern for you.
To get the most out of the product and provide effective pain relief, you can use the neck massager with our Gel Pads at the same time. The package includes 1 Smart Neck Massager, 1 Exquisite Portable Gift Bag, 1 User Manual, 1 USB Charging Cable, and 1 Device for Adjusting Modes & Levels.
Frequently Asked Questions:
Q: Why do I feel the electric shots instead of vibration motion from using the device? Isn't it a massager? A: Unlike traditional massagers that use "vibration" and "hammer impact motion," this device uses low electrical frequency for deep muscle relaxation. Feeling electric shots is normal and there is no need to be concerned.
Q: Why do I feel a zapping sensation on my skin? Should I be concerned? A: One of the 6 therapeutic modes from this device adopts ancient acupuncture treatment, which may cause the zapping sensation. Electric shock is efficient for nerve stimulation and relief of muscle strain and injury. You may also reduce discomfort by properly preparing your skin/neck area.
Q: How do I prep my skin/neck area to avoid discomfort? A: Use a wet towel to clean the treated area, and make sure the electrodes are in close contact with your skin.
Please note: Fully charge the device before initial use. Some people may be more sensitive to certain pulsing modes than others. If you don't feel electric pulsing, try different modes and gradually increase the intensity level. Consult the product manual or a doctor if you have any questions about using the device.
Do you often feel neck stiffness and fatigue? Our smart neck massager can help relax your neck and relieve tension, especially for those who sit for long hours to work or study. It's a great gift choice for your family or friends, coming with an exquisite portable gift bag.
product information:
Attribute | Value | ||||
---|---|---|---|---|---|
product_dimensions | 6.85 x 6.42 x 2.28 inches; 11.46 ounces | ||||
batteries | 1 Lithium Polymer batteries required. (included) | ||||
date_first_available | July 19, 2023 | ||||
manufacturer | Nameer | ||||
best_sellers_rank | #181,864 in Health & Household (See Top 100 in Health & Household) #738 in Electric Back Massagers | ||||
customer_reviews |
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We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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